Fix or update a record
A change to a record is one of two things. If we got it wrong, it is our error, and we fix it free. If the clinic’s website changed after we checked it, it is an update, and it comes from the clinic’s owner.
Which is it?
Did our record match what the clinic’s website said on the date we last checked it?
Each checked record shows the date of its latest check.
- No, it did not match: that is our error. Anyone can report it, and we fix it free. Report an error.
- Yes, it matched, and your website has changed since: that is an update. Updates come from an owner who has claimed the clinic. Make an update.
- You want a clinician checked again, or someone removed, before the next recheck: that is a manual check, for owners who have claimed the clinic. About manual checks.
Our error: we fix it, free. Anyone can report it.
The clinic’s owner, a clinician we named, or anyone reading the page can tell us. You do not have to prove who you are for us to look. These are ours to fix, always free, and we would rather hear about them early:
- A name spelled wrong, or a name we misread from the clinic’s website.
- Someone listed who never worked at the clinic.
- A license matched to the wrong person.
- A clinician named on the clinic’s website whom we missed.
- Clinic details that did not match the clinic’s website on the date we last checked it, the wrong business, a closed business, or details attached to the wrong listing.
- A license we failed to match although the names are identical. If the first name, middle initial and last name on the clinic’s website are the same as the ones in the state register, and the city matches where the state publishes one, and we still show no match, that is our error.
If a correction would change a published license status, we confirm it against the issuing board before we change anything, including when the change is in your favor.
Tell us here
One field is required: what is wrong. Everything else helps and none of it is needed.
Prefer email? Write to info@verifiedinjector.com. Either reaches the same person.
A name that did not match closely enough
Where a name on a clinic’s website does not line up exactly with a name in the register, we decline the match instead of guessing. A shortened first name, a missing middle initial, a married name, or a different city are all enough to stop it.
That is deliberate, and it protects the person named. A wrong match publishes one real clinician’s license record under another real clinician’s name, which is a worse outcome than an unmatched row, so the matcher is set to be cautious and to say so rather than to fill the gap. It is also easy to resolve, and it is free: send the license number and the issuing board with the form above, and we will match the record.
An update: your website changed after our last check.
Our record matched the clinic’s website on the date we last checked it, and the website has changed since: new hours, a clinician who left or joined, a change of services. The record is accurate for the date it shows. It is not an error, and it is not wrong about anyone.
If you are a clinician who has left a clinic that still lists you on its website, ask the clinic to update its website: the change is picked up at the next recheck. If you never worked there, that is our error, and anyone can report it.
Updates come only from an owner who has claimed the clinic. Claiming is free. Claim your listing.
Once your claim is approved, there are these ways to make an update:
- Edit it yourself. Hours, description and services are yours to edit from your account.
- Tell us, and it is picked up at the next recheck, free. Records are rechecked each time we refresh that state's license register data, and those rechecks cost nothing. We note your update for that recheck.
- A manual check now. Paid manual checks are not open yet. About manual checks.
- The Verified Badge plan. While the clinic is Verified, it adds the badge and an expanded listing that you edit yourself: a longer description, social handles and a booking link. The Verified Injector Badge.
Send it from the email address on your approved claim, so we can match it to the clinic.
A manual check before the next recheck
Records are rechecked each time we refresh that state's license register data, and those rechecks cost nothing. If you want a clinician’s license checked again by hand, or someone removed from a listing, before that recheck, that is a manual check. It is for an owner who has claimed the clinic, with an approved claim. Claiming is free.
Paid manual checks are not open yet. Until they are, an update waits for the next recheck, and anything we got wrong is still fixed free through the error form.
If the person should never have been listed at all, that is our error, not a manual check, and we fix it free.
What we cannot change
We cannot alter what a state board records. If a license status is wrong in the register itself, that has to be corrected with the board, and our record picks up the change at the next recheck after the board’s register is updated.
Taking a whole listing off the site is different from any of the above: a clinic can ask for its listing to be removed at any time, free, with no reason needed.
How each status is decided is set out in the methodology, and the same terms are in our terms of service.